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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
The candidate for this position must be sales oriented with a strong customer focus. The candidate will provide information for both external and internal customers as it pertains to all aspects of retail banking. Additional tasks include, but are not limited to, answering customer calls, communicating with customers regarding information gathered from the computer system, and conducting follow-up with customers to ensure that their questions and concerns have been answered.
Requirements for the position include a high school diploma (or equivalent), strong organizational abilities, excellent verbal and written communication skills, and a minimum of two years retail banking call center and/or retail banking experience with proficiency in problem solving and multi-tasking preferred. Retail banking operations and consumer lending knowledge is highly beneficial. The ability to work flexible and/or late hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.
Associated topics: answer, call center associate, call center representative, client, client service, csr, customer care, customer care specialist, intern, service agent