Kforce's client, a world class financial services firm in New York City, New York (NY) is seeking a Global Workplace Experience Manager - Executive Director. In support of this major initiative, the firm is adding another dimension to its Workplace offerings by expanding to include an Experience Services platform.
The 'Experience' agenda is to:
Curate a meaningful and personal experience for the firm's employees and visitors that anticipates and exceeds expectations; Provide an experience that is seamless and coherent across all channels, and creates a positive connection to the experience of coming to the office
Focus on user centric hospitality, creating high touch opportunities for people to connect in new and exciting ways that speaks to the firm's culture
Develop a platform which provides, through the convergence of clear governance and policy, work environment and services, a differentiating experience to support the shifting needs of the employees
Architect of the program, defining the optimal end user experience, which will help drive the design and services required for the client's future workplace environment
Creates and manages a global team to ensure a synchronous experience is being executed consistently across the program
Define the platform organization, deployment strategy, and standards and guidelines
Identify the appropriate technology and digital solutions, providing users with a seamless, single-point access to building amenities and services through a secure, mobile apps platform; Project management the right solutions with key stakeholder groups
Track and measure impact of program on employee satisfaction, productivity gains and cost avoidance
Bachelor or Master's degree in Hospitality Administration Management
8-10 years of relevant experience managing multiple teams in experience services, hospitality, events, amenities, and property services management
Computer skills in Microsoft platforms
Experience with enterprise workspace tools; Hospitality Suite, webCoRE, Appspace, Yammer, Space Booking, etc.
Proven organizational skills, ability to prioritize in order to meet deadlines and provide high quality service to clients
Interpersonal skills with the ability to present to and communicate with demanding clients within the Business Units, managing expectations throughout the design and delivery process
Maintain an active awareness and understanding of global workplace trends, innovations and opportunities
Distills complex information to the essential for client decision-making; Capable of participating in discussions with internal clients on design and space use concepts
A flexible approach with the ability to adapt to changing conditions and priorities and to work in a collaborative team environment
Moderate travel may be required as this is a global role
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.